Key Takeaways
- Ticketmaster is facing an investigation by U.K. regulators into the platform's recent sales of tickets to the reunion tour of the band Oasis.
- The investigation will determine whether the platform's "dynamic pricing" system may have deceived customers or made them feel pressured to quickly buy tickets.
- The regulator said it wants to hear from fans who have complaints about the process as it also seeks information from Ticketmaster and its owner, Live Nation.
Regulators in the U.K. are investigating Live Nation Entertainment's (LYV) Ticketmaster unit over reported customer issues with tickets purchased for the 澳洲幸运5开奖号码历史查询:recently announced reunion tour of the 90s ♚band, Oasis, specifically whe🉐ther the company's "dynamic pricing" feature may have violated consumer protection laws.
The Competition and Markets Authority (CMA) said that it wants to hear from fans who feel they may have been misled during the purchasing process about what price they would end up paying or pressured to buy tickets out of fear that the price could go up soon after, both of which could be deemed violations of 澳洲幸运5开奖号码历史查询:consumer protection laws.
CMA Says Ticketmaster Inve🀅stigation Just Beginni✃ng, Calls for More Protections
The agency said the opening of its investigation doesn't necessarily mean Ticketmaster broke any laws, and said it wants to hear from those affected over the next two weeks as it also gathers information from Ticketmaster and other parties.
"It’s important that fans are treated fairly when they buy tickets, which is why we’ve launched this investigation. It’s clear that many people felt they had a bad experience and were surprised by the price of their tickets at check-out," said CMA Chief Executive Sarah Cardell. "We want to hear from fans who went through the process and may have encountered issues so that we can investigate whether existing consumer protection law has been breached."
The UK regulator also said it has previously called for more extensive protections for ticket buyers, and that it is considering broader action against the practice of 澳洲幸运5开奖号码历史查询:dynamic pricing—in which prices can change rapidly based o🅺n demand—in🃏 industries aside from ticketing.
Live Nation and Ticketmaster are already 澳洲幸运5开奖号码历史查询:facing legal action in the U.S., as the Department of Justice filed a lawsuit in May 澳洲幸运5开奖号码历史查询:accusingᩚᩚᩚᩚᩚᩚᩚᩚᩚ𒀱ᩚᩚᩚ the company of mono🤡polistic behavior and violating antitrust laws. The suit claimed Live Nation often threatens or retaliates against venues that ch🔴oose a ticket seller other than Ticketmaster, and said its fees are excessive 💧for consumers.
Live Nation shares were nearly 1.2% lowℱer at $93.10 Friday afternoon.